Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not, we’re here to help.

Returns

You have the right to return your order within 14 days of receiving it, without giving any reason.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it

• The item must be in its original packaging

• You must provide proof of purchase (order number or receipt)

Some items are non-returnable, including:

• Perishable goods

• Customized or personalized items

• Items that have been used or damaged by the customer

• Hygiene-sensitive items (if applicable)

How to Start a Return

To initiate a return, please contact us at [your email address] with your order number and reason for return.
We will provide you with return instructions and the return address.

Items sent back without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method

• Refunds are usually completed within 5–10 business days, depending on your payment provider

Shipping Costs

• Return shipping costs are paid by the customer, unless the item was defective or incorrect

• Original shipping costs are non-refundable, unless required by law

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and include photos. We will resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Legal Disclaimer

Templates are not legal advice. By using this Return & Refund Policy template, you agree that you have read and understood it and that it complies with applicable laws in your jurisdiction.